Update by user Mar 18, 2015
I would like to say that my issue has been resolved successfully with Vidanta
Group and I will remain a happy and loyal customer has I have been in the
Last 10 years of ownership.
Looking forward to more trips and more upgrades
Original review posted by user Mar 16, 2015
We have been happy owners of a Grand luxxe property for the last ten years and have upgraded several times
Through out the ownership,however the last time in Riviera Mayan exactly December 5 2014. We upgraded to
The grand luxxe spa and subsequently rice end as an nice incentive the Vida LifebStyle membership with
7,250 points , well only to find out later about the one year expiry date, and also totally useless for us because
We were sold mainly on being able to purchase wine, and yes can't ship to us because we have a canadian
Address , as we do live in Canada , and the manager that looked after us , Virginia, knew that very well.
Reason of review: Poor customer service.
Monetary Loss: $7.
Preferred solution: Let the company propose a solution.