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I had one requirement. I wanted a luxury vacation plan that would accommodate my family of 5 adults and 4 kids. I was sold a $55,000 plan that included a 2 bedroom unit that could be upgraded to a 3 bedroom unit for $250 plus two one bedroom units. We we’re also told...
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Anonymous
PEMCO

If I understand your complaint, you purchased a 2 bedroom unit at the Grand Luxxe, with the understanding that you may be able to upgrade to a 3 bedroom unit for $250. If you ...

5.0
#1231763
Reply to reviews
.We obtained a senior clause when we bought Myan Palace. When we upgraded (??) To the grand Bliss, we were told all adendums would carry over. Then again all will carry over to the Grand Luxxe) unfortunately we upgraded a few times. In the end each time we are told...
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Anonymous
PEMCO

Send an email to your Member Services Representative (MSR). Your MSR is the person inside the private office. You and your sales representative went into this small office, an...

3.3
#1181779
Reply to reviews
Just wanted to say we were invited along for a 2 week vacation with friends to The Grande Luxx and spent it in their luxury 4 bedroom suite! Yes very nice, but ridiculously priced! was never told what it would cost, but from reading on the costs and scams that people...
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Anonymous
PEMCO

I assume you compared the pricing to similar resorts in the area. Which specific resorts did you compare the Grand Luxxe to? Did those other resorts offer similar amenities ...

#1159846
Reply to reviews
When we were pressured Into upgrading from Grand Bliss to Grand Luxxe, we were totally misled. The salesman told us that the senior clause we had with our Grand Bliss purchase would be applied to the Grand Luxxe upgrade as well. This turned out to be untrue. The Grand...
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Anonymous
Dale Ackley

I can do you one better. We obtained a senior clause when we bought Myan Palace. When we upgraded (??) To the grand Bliss, we were told all adendums would carry over. Then aga...

Anonymous
PEMCO

When I consolidated my Mayan Palace and Grand Mayan membership to upgrade to the Grand Bliss, My senior certificate moved forward and was incorporated into the Grand Bliss mem...

3.2
I didn't like
  • High pressure and dishonesty
#1004498
Reply to reviews
We have loved our visits to the resorts and have been members since 2009. Upgraded 4 times and spent more money than we care to mention, but now have grown to the Grand Luxxe 3 bedroom level. Up until now, we have been proud to own and looked forward to our vacations ...
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Anonymous
Anonymous

We are in the exact same situation from our last visit in December of 2016.We are GM owners and we previously owned 2 weeks a year.We were told to upgrade to "full share" owne...

Anonymous
Anonymous

We're facing a similar situation and can you help by giving us the contact you finally worked with and got a fair settlement? Thanks!

3.7
Ludhiana, Punjab Province
I liked
  • Food and accomodations
I didn't like
  • Price and unfair sales tactics
#898427
Reply to reviews
During the month of July, I went for a presentation at the Grand Bliss, I received Vida cards worth $600 for listening for over 4 hours to their program. Upon returning home, I called the 800 number to activate card. I was told I needed a Vida account. Since I did...
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Iggyearl
Anonymous

Sounds like a new twist on an old theme: "How to screw the customer." At least you are not trying to rent your Vida weeks for big money through a non-existent realty company...

I didn't like
  • I did not like not being able to redeem my gift cards
#714066
Reply to reviews
We were upgraded to a Grand Luxxe "LOFT" last year only to find out this year when we went to make our reservation that the "Loft" does not even exist on either property that has the Grand Luxxe buildings. HAD WE KNOWN - we would have stayed with our Grand Bliss, and...
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Anonymous
PEMCO

It is called "PRE-CONSTRUCTION PRICING". When I last visited Nuevo Vallarta in January 2017 the first of the loft unit buildings had been completed. One month earlier in Dec...

#682096
Reply to reviews
Please keep posting about these issues. I am a new owner and have dropped 9ver $40000 to this company and am now staring to see that all there promises and lies have left me with 1 week per year for $2015. This is a crazy amount. I was told I would have 3 weeks for...
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Anonymous
Anonymous

It seems that the Vida people have no scruples, and they expect their victims to get amnesia and forget their problems. Something similar happened to my friend. The rental p...

1.8
#667808
Reply to reviews
We were told we could use Vida Dollars to purchase items and other vacations. We were never told that these were time limited, so the money they made such a big deal about is really worthLESS! Also the cost of the items and vacations are expanded so the Vida dollars...
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Anonymous
elena zubov

I is really a scam, and we have been scammed not once by this time share company. I would like to resolve the issue about Vida Dollars and other vacation promises.

Anonymous
Grand Luxxe

Dear Vaharman,We have been informed about your comment, and would like to be able to have the opportunity to help you make the most out of the benefits acquired with your memb...

3.6
#665444
Reply to reviews
We have been happy owners of a Grand luxxe property for the last ten years and have upgraded several times Through out the ownership,however the last time in Riviera Mayan exactly December 5 2014. We upgraded to The grand luxxe spa and subsequently rice end as an nice...
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Anonymous
Vida Vacations

Dear Milena2015 ,We have just been informed about your comment. This is clearly a misunderstanding and we would like to be given the opportunity to investigate this further an...

4.8
#608872
Reply to reviews