Product: Grand Luxxe Vacation Ownership Clear all filters (0 of 7 reviews match)
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I had one requirement. I wanted a luxury vacation plan that would accommodate my family of 5 adults and 4 kids. I was sold a $55,000 plan that included a 2 bedroom unit that could be upgraded to a 3 bedroom unit for $250 plus two one bedroom units. We we’re also told...
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Anonymous
PEMCO

If I understand your complaint, you purchased a 2 bedroom unit at the Grand Luxxe, with the understanding that you may be able to upgrade to a 3 bedroom unit for $250. If you ...

5.0
Product
Grand Luxxe Vacation Ownership
#1231763
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Then again all will carry over to the Grand Luxxe) unfortunately we upgraded a few times. In the end each time we are told everything would carry through. When I asked about using the senior clause...Funny it isn't there.No explanation or compensation, it just isn't...
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Anonymous
PEMCO

Send an email to your Member Services Representative (MSR). Your MSR is the person inside the private office. You and your sales representative went into this small office, an...

3.3
Product
Grand Luxxe Vacation Ownership
#1181779
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Just wanted to say we were invited along for a 2 week vacation with friends to The Grande Luxx and spent it in their luxury 4 bedroom suite!Yes very nice, but ridiculously priced! was never told what it would cost, but from reading on the costs and scams that people...
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Anonymous
PEMCO

I assume you compared the pricing to similar resorts in the area. Which specific resorts did you compare the Grand Luxxe to? Did those other resorts offer similar amenities ...

Product
Grand Luxxe Vacation Ownership
#1159846
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Upgraded 4 times and spent more money than we care to mention, but now have grown to the Grand Luxxe 3 bedroom level. Up until now, we have been proud to own and looked forward to our vacations in Mexico. Our last sales pitch, however was a wakeup call for us. We...
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Anonymous
Anonymous

We are in the exact same situation from our last visit in December of 2016.We are GM owners and we previously owned 2 weeks a year.We were told to upgrade to "full share" owne...

Anonymous
Anonymous

We're facing a similar situation and can you help by giving us the contact you finally worked with and got a fair settlement? Thanks!

3.7
Ludhiana, Punjab Province
Product
Grand Luxxe Vacation Ownership
I liked
  • Food and accomodations
I didn't like
  • Price and unfair sales tactics
#898427
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During the month of July, I went for a presentation at the Grand Bliss, I received Vida cards worth $600 for listening for over 4 hours to their program.Upon returning home, I called the 800 number to activate card. I was told I needed a Vida account. Since I did not...
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Iggyearl
Anonymous

Sounds like a new twist on an old theme: "How to screw the customer." At least you are not trying to rent your Vida weeks for big money through a non-existent realty company...

Product
Grand Luxxe Vacation Ownership
I didn't like
  • I did not like not being able to redeem my gift cards
#714066
Reply to reviews
I purchased at the Grand Luxxe, Nuevo Vallarta several years ago. The sales rep blatantly lied to myself and my parents to make the sales. Make sure to get EVERYTHING in writing... and review EVERYTHING before signing any documentation! We were under the impression...
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Anonymous
Anonymous

I am undergoing cancellation with these people now and they are acting like they don't speak english and don't want to cancel. SMH. I am not pleased

Anonymous
Allow us to help

Your comment has been brought to our attention.We truly regret that your experience has not been what you had anticipated. We can safely confirm the legitimacy of our operatio...

2.0
Product
Grand Luxxe Vacation Ownership
I didn't like
  • Unrelenting sales people tactics
  • Sales staff
  • Being mislead
#669587
Reply to reviews
Please keep posting about these issues.I am a new owner and have dropped 9ver $40000 to this company and am now staring to see that all there promises and lies have left me with 1 week per year for $2015. This is a crazy amount. I was told I would have 3 weeks for...
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Anonymous
Anonymous

It seems that the Vida people have no scruples, and they expect their victims to get amnesia and forget their problems. Something similar happened to my friend. The rental p...

1.8
Product
Grand Luxxe Vacation Ownership
#667808
Reply to reviews