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When we were pressured Into upgrading from Grand Bliss to Grand Luxxe, we were totally misled. The salesman told us that the senior clause we had with our Grand Bliss purchase would be applied to the Grand Luxxe upgrade as well. This turned out to be untrue. The Grand...
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Anonymous
PEMCO

When I consolidated my Mayan Palace and Grand Mayan membership to upgrade to the Grand Bliss, My senior certificate moved forward and was incorporated into the Grand Bliss mem...

3.2
Nuevo Vallarta, Nayarit
I didn't like
  • High pressure and dishonesty
#1004498
Reply to reviews
We have loved our visits to the resorts and have been members since 2009. Upgraded 4 times and spent more money than we care to mention, but now have grown to the Grand Luxxe 3 bedroom level. Up until now, we have been proud to own and looked forward to our vacations ...
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Anonymous
Anonymous

We are in the exact same situation from our last visit in December of 2016.We are GM owners and we previously owned 2 weeks a year.We were told to upgrade to "full share" owne...

Anonymous
Anonymous

We're facing a similar situation and can you help by giving us the contact you finally worked with and got a fair settlement? Thanks!

3.7
Ludhiana, Punjab Province
I liked
  • Food and accomodations
I didn't like
  • Price and unfair sales tactics
#898427
Reply to reviews
During the month of July, I went for a presentation at the Grand Bliss, I received Vida cards worth $600 for listening for over 4 hours to their program. Upon returning home, I called the 800 number to activate card. I was told I needed a Vida account. Since I did...
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Iggyearl
Anonymous

Sounds like a new twist on an old theme: "How to screw the customer." At least you are not trying to rent your Vida weeks for big money through a non-existent realty company...

I didn't like
  • I did not like not being able to redeem my gift cards
#714066
Reply to reviews
We were upgraded to a Grand Luxxe "LOFT" last year only to find out this year when we went to make our reservation that the "Loft" does not even exist on either property that has the Grand Luxxe buildings. HAD WE KNOWN - we would have stayed with our Grand Bliss, and...
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Anonymous
PEMCO

It is called "PRE-CONSTRUCTION PRICING". When I last visited Nuevo Vallarta in January 2017 the first of the loft unit buildings had been completed. One month earlier in Dec...

#682096
Reply to reviews
Please keep posting about these issues. I am a new owner and have dropped 9ver $40000 to this company and am now staring to see that all there promises and lies have left me with 1 week per year for $2015. This is a crazy amount. I was told I would have 3 weeks for...
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Anonymous
Anonymous

It seems that the Vida people have no scruples, and they expect their victims to get amnesia and forget their problems. Something similar happened to my friend. The rental p...

1.8
#667808
Reply to reviews
We were told we could use Vida Dollars to purchase items and other vacations. We were never told that these were time limited, so the money they made such a big deal about is really worthLESS! Also the cost of the items and vacations are expanded so the Vida dollars...
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Anonymous
Grand Luxxe

Dear Vaharman,We have been informed about your comment, and would like to be able to have the opportunity to help you make the most out of the benefits acquired with your memb...

3.6
#665444
Reply to reviews
We have been happy owners of a Grand luxxe property for the last ten years and have upgraded several times Through out the ownership,however the last time in Riviera Mayan exactly December 5 2014. We upgraded to The grand luxxe spa and subsequently rice end as an nice...
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Anonymous
Vida Vacations

Dear Milena2015 ,We have just been informed about your comment. This is clearly a misunderstanding and we would like to be given the opportunity to investigate this further an...

4.8
#608872
Reply to reviews
After upgrading, twice, at the Grand Luxxe in Nuevo Vallarta, not only were we unable to use use a unit in the Spa Tower (supposedly it's booked up for the next year), but we were awarded "Vida Dollars" into our Vida Vacations - The Vida Lifestyle Platinum account to...
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Anonymous
Anonymous

Totally agree - great "savings"...$2 off a $900 iPad. Great use of Vida dollars...we've got over $31,000 vida dollars and no way to use them within the 12-month expiry period.

Anonymous
Anonymous

TOTALLY AGREE!!! After our 2 free years with VIDA dollars is up - we will not be spending $250 to "use" VIDA dollars. Have you ever tried to buy on First Fridays????? WHAT a ...

#535140
Reply to reviews
We bought an upgraded grand Luxxe paid way too much $30,000 plus two,properties worth $64,000. Finally came to my senses and went back to my grand mayan 1 bedroom but they kept my $10,000 down payment. Vida dollars are a joke. Also got ripped off for $63,000 at grand...
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Anonymous
Vida Vacations

Dear Anonymous user, We have been alerted about your comment.As part of our daily quest for improvement and high regard for customer satisfaction, we diligently work to provid...

Nuevo Vallarta, Nayarit
#530217
Reply to reviews
I was on vacation in Cancun, Riviera Maya on an exchange through the registry collection using my membership in Cabo San Lucas. They offered me a new membership at eh Grand Luxxe contingent upon my taking my membership in exchange in trade free & clear. I was not...
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Anonymous
Lorain Ohio

Our issues and cocnerns were addressed by Grand Mayan Customer Service and have very satisfactorily been resolved.  I have asked the webmaster to remove my comments above. ...

#327350
Reply to reviews